Helpline Contacts – Official Pension & DBT Support Numbers for India

Pension beneficiaries in India often face challenges such as delayed credits, failed DBT transfers, Aadhaar seeding errors, inactive NPCI mapping, or missing beneficiary records on state portals. The fastest way to resolve these issues is to contact the official government or bank-authorized support systems. Below is a verified list of the main helpline sources you can rely on for guidance and issue resolution. These are government-run or government-authorized channels, not third-party services.

This platform does not provide pension verification or application processing. It only directs users to the correct support systems for resolution.

National-Level Helpline Contacts

DBT (Direct Benefit Transfer) Support

  • DBT Mission Helpline: 1800-11-2000
    (Assistance for DBT payment status, mapper issues, scheme redirection, and general DBT failures)

Aadhaar Related Support

  • UIDAI Toll-Free Number: 1947
    (Help for Aadhaar update, demographic corrections, linking guidance, and authentication issues)

EPFO Pension Support (Organized Sector Pensioners)

  • EPFO Helpdesk: 1800-118-005
    (For EPS pension, member passbook, PPO status, and pension credit tracking)

Banking Aadhaar Seeding / APB Issues

  • Handled through your beneficiary bank branch or bank customer care
  • Citizens cannot update NPCI Aadhaar Mapper directly — your bank must remap your DBT account

CSC eKYC & Pension Assistance

  • CSC Helpdesk: 1800-3000-3468
    (For biometric eKYC, pension form guidance, beneficiary status support, and nearest CSC center location)

PFMS Payment Tracking (If Your State Uses PFMS for Pension)

  • PFMS Support: 1800-118-111
    (For transaction reference tracking, fund release guidance, and DBT pipeline understanding)

State-Level Pension Helpline Support

Each Indian state manages pension through its own Social Welfare or Rural Development Department. Most state pension dashboards display district or department-level helpline numbers inside their portals. You can access your state portal from this official directory:

https://nsap.nic.in/ (National pension reference)
https://dbtbharat.gov.in/ (Central DBT scheme guidance)
https://uidai.gov.in/ (Aadhaar services)
https://pfms.nic.in/ (Fund and payment tracking)
https://digitalseva.csc.gov.in/ (CSC services)

Once you open your state’s official pension portal, navigate to:

  • Contact / Helpline / Support Center
  • District Social Welfare Office number
  • Block Development Office (BDO) support
  • Rural pension beneficiary grievance contacts
  • State pension sanction list support numbers

These contacts vary by state and are updated periodically, so your state portal is always the most accurate source for regional helpline numbers.

What Information You Should Keep Ready Before Calling

To receive faster support, keep the following details with you:

  • Pension Scheme Name
  • Beneficiary ID / Acknowledgment Number (if available)
  • Aadhaar Number
  • Linked Bank Account Number
  • Bank Branch Name & District
  • Last Credited Pension Date (if any)
  • DBT Transaction Reference (APB/UTR/DBT ID if visible on state dashboard)
  • Mobile Number Registered with Pension or Bank

Common Queries You Can Ask on the Helpline

  • Is my pension application approved?
  • Is my Aadhaar seeded in the correct bank account?
  • Is my bank account active for DBT in NPCI Aadhaar Mapper?
  • Why did my DBT pension payment fail?
  • Is my eKYC verification completed?
  • Are my bank account details correct in the pension database?
  • Has the pension payment been initiated in the current cycle?
  • Can you trace my last APB/DBT transaction reference?
  • Is my record updated in the state pension sanction list?

Resolution Paths You May Be Directed To

After reviewing your case, helpline teams may ask you to:

  1. Visit your bank branch for Aadhaar seeding or NPCI remapping
  2. Visit the nearest CSC center for biometric eKYC
  3. Update demographic details in Aadhaar or bank to fix name mismatch
  4. Correct account number or IFSC on state pension dashboard
  5. Contact district welfare office for pension sanction list sync
  6. Wait for the next DBT pension settlement batch if payment is already initiated

Best Practices While Communicating

  • Call only official or bank-authorized helplines
  • Never share OTP unless you initiated the request yourself on an official app/portal
  • Always confirm updates again on your state beneficiary dashboard after resolution
  • If one support channel cannot resolve, escalate to:
    Bank → CSC → District Welfare Office → State Pension Helpline → DBT Mission
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